Zero Tolerance Code of Conduct

It is the aim of the practice to provide a safe a pleasant environment in which patients and visitors may receive healthcare and staff may carry out their work. To assist in providing this, all persons accessing the services of the practice are expected to observe the Practice Code of Conduct.

This Code of Conduct states

Persons attending the practice whether in person or by telephone should behave in a manner that respects the rights of others and the practice environment.

The following behaviour violates the code and is therefore considered to be unacceptable:

  • Excessive noise which is obtrusive to others in the vicinity
  • Use of threatening/abusive/obscene language
  • Offensive remarks of racial, sexual or personally derogatory nature
  • Damage to property
  • Theft
  • Spitting
  • Inappropriate behaviour involving alcohol/substance misuse

Any person acting in an unacceptable manner will be asked by a member of staff to stop behaving in such a way and to observe the practice Code of Conduct.

If a person repeatedly fails to observe the Code of Conduct, the Primary Care Trust will make alternative arrangements for the patient to receive his/her healthcare. These arrangements will be advised to the patient in writing by the Primary Care Trust.

Violent behaviour is never tolerated and will result in police prosecution of the aggressor and the direct and immediate removal of the patient concerned from the practice list.